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Frequently Asked
Questions
Everything you need to know about TenetPay.
All
Getting Started
Pricing & Billing
Screening & Applications
Properties & Tenants
Rent Collection
Maintenance
Security & Privacy
Getting Started
Is there a free trial?
How do I get started?
Can I import my existing data?
Do I need to install anything?
Pricing & Billing
How much does TenetPay cost?
Can I change my plan later?
What payment methods do you accept?
What happens if I cancel?
Do you offer annual billing discounts?
Is tenant screening included?
Do you offer e-signatures?
Screening & Applications
How does renter-paid screening work?
What does the tenant screening fee cover?
Can I review an application before the screening fee is paid?
What happens if the applicant closes checkout?
Do applicants have to consent to screening?
Properties & Tenants
How many properties can I add?
Can tenants access a portal?
How do I invite tenants?
Can I manage properties in multiple countries?
What happens when I hit the 3-property Starter limit?
Rent Collection
How does online rent collection work?
What are the transaction fees?
Can tenants set up automatic payments?
What happens if rent is late?
Do tenants see the final total before they pay?
Maintenance
How do maintenance requests work?
Can I add my own contractors/vendors?
Can tenants upload photos with requests?
Can landlords upload additional maintenance photos later?
Security & Privacy
How is my data protected?
Is TenetPay GDPR compliant?
Who can see my tenant's data?
Can I export my data?
Still have questions?
Our team typically responds within 2 hours.
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